Support, Maintenance and Honest Operational SLAs.
Software success is proven by everyday reliability on the ground. Coexis Tech provides structured data migration, hands-on staff training, continuous system maintenance and realistic response commitments during active business hours.
Structured Onboarding & Data Migration
We guide your departmental teams through every stage of adoption to eliminate operational disruption during cutover.
Environment Provisioning & Setup
Configuring the cloud hosting instance or on-premise local plant server with secure SSL and database storage.
- Production and staging environment setup
- SSL/TLS certificate installation and firewall configuration
- Initial database schema migration and backup job setup
Master Data Migration & Validation
Cleaning, structuring, and importing existing master records from client spreadsheets or legacy databases.
- Student directories, fee structures, and course hierarchies (Education)
- Doctor rosters, room tariffs, and service rate cards (Healthcare)
- Raw material lot numbers, suppliers, and formulation BOMs (Agrochemical)
- Opening balances reconciliation and client sign-off
Role-Based Staff Walkthroughs
Hands-on training sessions with departmental teams using realistic operational sample data.
- Interactive training sessions for front-desk and counter clerks
- Administrative supervisor training for fee head and permission management
- Provision of printable quick-reference cheat sheets for operators
- Simulation of daily opening, operating, and closing routines
Production Cutover & Hypercare
Going live with active operational data supported by dedicated real-time engineering standby.
- Parallel run with legacy systems if required for peace of mind
- Real-time standby support on day one of live operations
- Daily audit of transaction logs and operator feedback review
- Formal project handover and transition to ongoing support terms
Verified Technical Support Channels
Choose the appropriate support channel based on urgency and workflow impact.
Direct Telephone Support
Speak directly with our technical team for immediate operational queries or urgent counter issues.
Email Support Desk
Submit detailed descriptions, screenshots, and export files for structured investigation and audit trail.
Remote Screen Assistance
Live screen-sharing walkthrough to resolve complex data issues or guide operators through new procedures.
Issue Classification & Business-Hours SLAs
We define clear response windows based on actual business hours (Monday–Saturday 10:00 AM – 6:00 PM IST). We do not advertise fabricated 24/7 or 99.999% uptime marketing claims.
Core application is completely inaccessible or primary transaction processing (billing, admissions) has stopped.
Core system is operational, but a significant functional module (e.g., fee receipt generation or bed matrix update) is failing with no immediate workaround.
Non-critical workflow issue, minor UI rendering quirk, or routine operational question with an available workaround.
Request for a new field, custom report, or workflow modification outside current scope.
Cloud-Hosted or On-Premise Local Server
We deploy software where it best serves your operational realities and compliance requirements.
Cloud-Hosted Deployment
Deployed on dependable cloud virtual servers (e.g., DigitalOcean, AWS, or Vercel). Accessible securely from anywhere via browser, backed by automated offsite snapshots.
On-Premise / Local Plant Server
Installed directly on your local plant or hospital server hardware. Operates continuously over internal LAN even during external internet interruptions.
Discuss Your Support and Deployment Terms
Every organization requires tailored operational support. Let's agree on onboarding timelines, staff walkthroughs, and maintenance terms.